Acceptance of Terms
These Terms and Conditions ("Terms") govern your access to and use of the website located at https://castlecs.com and any services provided by Castle Communication Systems Inc. (CastleCS) ("we," "us," or "our").
By accessing our website, submitting a contact form, engaging our services, or otherwise interacting with CastleCS, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, please do not use our website or services.
These Terms constitute a legally binding agreement between you and Castle Communication Systems Inc. (CastleCS). We reserve the right to modify these Terms at any time. Your continued use of our website after any modifications constitutes acceptance of the updated Terms.
Description of Services
CastleCS is an AI-powered growth agency that provides the following categories of services to businesses:
- Management Consulting & AI Implementation: Business strategy, process analysis, organizational dashboards, performance management, and deployment of AI receptionists, AI sales agents, recall systems, and AI search optimization (GEO) tools.
- Digital Marketing: SEO, paid advertising, social media management, LinkedIn marketing, content marketing, and website/funnel builds.
- Content Engine: Ongoing content production for SEO, Google Business Profile, and social media channels.
Specific services, deliverables, timelines, and fees are governed by separate service agreements or statements of work entered into between CastleCS and each client. These Terms govern your general use of our website and communications channels.
Eligibility
Our website and services are intended for businesses and individuals who are at least 18 years of age and have the legal capacity to enter into binding agreements. By using our website or services, you represent and warrant that you meet these requirements.
Our services are primarily designed for business-to-business (B2B) engagements. We do not knowingly provide services to individuals under 18 or collect personal information from minors.
Accounts & Access
Certain areas of our website or client portals may require authentication. You are responsible for maintaining the confidentiality of any access credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate access to any account at our sole discretion, including for violation of these Terms.
SMS Communications
By providing your mobile phone number and checking the SMS consent checkbox on our contact form, or by otherwise consenting to receive SMS communications from CastleCS, you agree to the following terms governing text message communications.
a. Consent & Data Use
Your phone number and SMS consent data will not be shared with third parties for marketing purposes. SMS consent is not a condition of purchasing any service from CastleCS.
b. Types of Messages
By opting in, you may receive the following types of SMS messages from CastleCS:
- Service notifications (project updates, deliverable completions)
- Follow-up messages related to your inquiry or engagement
- Appointment and assessment call reminders
- Informational updates relevant to your services
Example: [CASTLE CS MARKETING & ADVERTISING] Hi — this is Roger Graham from CastleCS Marketing & Advertising. We have completed the setup of your website. If you have any further questions, please call us at 604-636-2500, email me at [email protected], or visit us at https://castlecs.com. Reply STOP to opt out.
c. Message Frequency
Message frequency may vary depending on the type of communication and the nature of your engagement. We do not send bulk promotional SMS campaigns.
d. Fees
Standard message and data rates may apply depending on your mobile carrier. CastleCS does not charge for SMS messages. Fees may vary for domestic vs. international messages.
e. Opt-In
You may opt in to receive SMS messages by:
- Submitting our contact form at https://castlecs.com/contact with the SMS consent checkbox selected
- Verbally confirming consent during a assessment call or onboarding session
f. Opt-Out
You may opt out at any time by:
- Replying STOP to any SMS message from us
- Contacting us at [email protected] or 604-636-2500
g. Help
Reply HELP to any message for assistance, or contact us at https://castlecs.com. Our SMS-enabled number is 604-262-1663.
h. Standard Disclosures
- Message and data rates may apply.
- Text STOP to opt out at any time.
- Text HELP for assistance.
- Message frequency will vary.
- SMS consent is not a condition of service.
Use of AI Technologies
CastleCS uses artificial intelligence technologies in the delivery of our services and in the operation of our website and business. By engaging our services or interacting with our website, you acknowledge and agree to the following:
AI-Powered Services
Our service offerings include AI receptionists, AI sales agents, and AI search optimization tools. These systems may interact with your customers, process inbound inquiries, and generate automated communications on behalf of our clients. All AI systems deployed by CastleCS are supervised by human team members and configured to comply with applicable laws.
AI-Generated Content
Some content on our website and in our marketing materials may be drafted or enhanced with AI writing assistance. All such content is reviewed and approved by our team. We are responsible for the accuracy and appropriateness of all published content. We do not represent AI-generated content as human-authored without disclosure.
Client Use of AI Tools
When we deploy AI tools on behalf of clients (e.g., AI receptionists, AI sales agents), the client is responsible for ensuring their use of such tools complies with applicable laws, including consumer protection, telemarketing, and privacy regulations in their jurisdiction. CastleCS will provide reasonable guidance on compliance but is not responsible for a client's failure to comply with applicable law.
AI Limitations & Accuracy
AI systems can produce errors, omissions, or outputs that are inaccurate or inappropriate. CastleCS does not warrant that AI-generated outputs will be error-free, complete, or suitable for any particular purpose. Clients and users should exercise independent judgment when relying on AI-generated content or recommendations.
No Automated Legal Decisions
CastleCS does not use fully automated AI systems to make decisions that produce legal or similarly significant effects on individuals without human review.
Intellectual Property
All content on this website — including text, graphics, logos, images, audio clips, and software — is the property of Castle Communication Systems Inc. (CastleCS) or its content suppliers and is protected by Canadian and international copyright, trademark, and other intellectual property laws.
You may view, download, and print content from this website for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from this website for commercial purposes without our express written permission.
Work product created by CastleCS for clients under a service agreement is governed by the intellectual property provisions of that agreement. Unless otherwise specified in a service agreement, CastleCS retains ownership of all methodologies, frameworks, tools, and pre-existing intellectual property used in delivering services.
Acceptable Use
You agree not to use our website or services to:
- Violate any applicable law or regulation
- Transmit unsolicited commercial communications (spam)
- Impersonate any person or entity or misrepresent your affiliation
- Attempt to gain unauthorized access to our systems or data
- Interfere with or disrupt the integrity or performance of our website or services
- Collect or harvest personal information about other users without consent
- Upload or transmit malicious code, viruses, or other harmful content
- Use our services to facilitate illegal activity
We reserve the right to terminate access for any user who violates these acceptable use standards.
Disclaimers
Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that the results obtained from using our services will be accurate, reliable, or meet your specific requirements.
Marketing and business results vary based on many factors outside our control, including market conditions, competition, client implementation, and other variables. Any case studies, testimonials, or projected results described on our website are illustrative and do not guarantee similar outcomes for your business.
Limitation of Liability
To the maximum extent permitted by applicable law, Castle Communication Systems Inc. (CastleCS) and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with your use of our website or services, even if we have been advised of the possibility of such damages.
Our total liability to you for any claims arising under these Terms or in connection with our services shall not exceed the total fees paid by you to CastleCS in the three (3) months preceding the claim.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend, and hold harmless Castle Communication Systems Inc. (CastleCS) and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of our website or services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your infringement of any third-party rights.
Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any dispute arising out of or in connection with these Terms or your use of our website or services shall first be subject to good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to binding arbitration in Vancouver, British Columbia, in accordance with the rules of the British Columbia International Commercial Arbitration Centre (BCICAC).
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm.
Changes to These Terms
We reserve the right to modify these Terms at any time. We will post the updated Terms on this page with a revised "Last Updated" date. For material changes, we will provide additional notice where practicable.
Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must discontinue use of our website and services.
Contact Us
If you have questions or concerns about these Terms, please contact us:
Castle Communication Systems Inc. (CastleCS)
Vancouver, BC, Canada
Email: [email protected]
Phone: 604-636-2500
Website: https://castlecs.com
See also: Privacy Policy